Digital transformation is the integration of digital technology in all areas of a business, improving current and creating new operation processes, as well as deliver more value to customers.

It cuts across all business units, how their business processes are executed and the nature of interactions that occur with customers; calling for a need to transition from manual to digitized processes that simplify procedures and creates increased efficiency levels.

At whatever stage your organization may be, there is always room for business transformation either as a new business or an existing one.

The following statistics highlight the need for digital transformation in every organization and its resulting impact on business performance.

• Remote Work is predicted to rise by 300%

• Digital customer service interactions will increase by 40%.

• Over 30% of B2B tech buyers want to use chatbots and virtual assistants instead of human sellers

• 45% of companies have reported higher net revenue growth from digital transformation

• The digital transformation market is expected to grow at a CAGR (compound annual growth rate) of 22.7 percent from 2019 to $3,294 billion by 2025.