A great customer experience is important to any business’s success because a satisfied customer is more likely to become a loyal one who can help your business increase sales. It has been shown that improving customer experience increases retention, loyalty, and income. The key to using CX to drive sales is to build an experience […]

For decades, companies have been experimenting with the idea of passive collaboration, flexible work practices. With many finding the advantages of doing so. The overwhelming majority of businesses, however, were convinced only after an ongoing pandemic. Businesses all over the world were forced to switch to remote work with the arrival of COVID-19 in 2020. […]

The case for gender equality, diversity, and inclusion in the workplace is compelling and growing.  However, understanding, embracing, and valuing differences between people is what workplace diversity is all about.  Workplace inclusion is a collaborative, inclusive, and respectful atmosphere that encourages all employees to participate and contribute. According to research on workplace diversity and inclusion, […]

In the last 12 months, Consumer behavior has changed dramatically. By investing their time and resources differently, consumers are adjusting to new individual situations, wondering what the lies ahead. With the recent ongoing global pandemic, individuals now view things differently. Also, spend differently and, in many cases, make different choices. Beyond this crisis, the patterns […]

Business metrics also know as key performance indicators are used to measure, track and assess quantified activities that determine the performance or failure of a business. It is crucial to understand business metrics, goals, KPIs, and targets, prior to making a deeper analysis into the core business details. Business metrics give a deeper insight into the […]

Organizations need to be future-ready to succeed in an era of transformation. It’s one thing for businesses to realize that in an era of transformation, they need to reinvent the way business is done to succeed. A future-ready organization must be able to meet the changing needs of the market in a flexible way by […]

Creating value through innovation is a process of discovery, development and transformation, it is never a one-time occurrence. Innovation is what fuels an organization to evolve from a market viewpoint. Any organization that does not innovate is going to fail soon. That is why businesses need to be able to adjust to changes, to continuously […]

Here are five Business trends and forecasts for 2021 you should know about; • In 2021, social media advertising spending will increase by 15%, raising the total spent on social media advertising to $105 billion. • Global GDP is expected to grow by around 4.6% in 2021, following a 4.2% decrease in 2020. • Remote […]

In 2021, organization will increasingly look to data analytics, automation and artificial intelligence as they strive to improve their efficiency and productivity. However, as companies become significantly dependent on data and accurate data becomes a strategic advantage. Rapid access to data for analysis and decision-making is of utmost important. In how a company operates, data […]

Following the unprecedented Covid-19 global pandemic, 2021 must be a year of Sustainability and restructuring, for every organizations globally.  Business organizations must redesign, recreate, and adapt to be sustainable for the post Covid-pandemic recovery. Ok, here’s how: Digital transformation is a must, investment needs to be increased in digitalization Decide which part of the organization needs […]